Frequently asked
questions.
Got questions? We’ve got answers. Everything you need to know about HGMServers — from VPN kicks to VIP perks.
Ask on DiscordConnectivity & Accounts
- We use a custom VPN detection API that goes beyond the default system. If you're not using a VPN but still get kicked, it might be due to proxies, mobile data, or flagged ISP ranges. This helps us prevent cheaters from ban evasion.
- Click My Account on the top right of hgmserve.rs. You'll need an email and password. Once you log in, you can link your in-game accounts and view your stats.
- After logging in, go to My Account. Click Generate Link Code for your game, then type !link [code] in in-game chat to link your account.
Gambling, Credit Shop & Credits
- Make an account on /account. Once logged in, go to /account/me. You'll see tabs for each supported game. Select the game you want to link, click Generate Link Code, and enter the code in-game using the command
!link [code]. Once linked, refresh your page to sync stats. You can then visit /credits/gamble, pick a game, and select from your linked accounts using the dropdown menu. - Go to /credits/shop to see items available for purchase with your credits. Select the game account you want to spend credits from and click Buy on any item. Purchases are logged and shown in your history.
- To ensure the Discord role is granted to the correct account, visit /account and click Edit Profile. Sync your Discord profile picture to link your Discord ID to your HGMServers account. This is required before purchasing any Discord roles in the Credit Shop.
- Credits are earned in-game by getting kills, completing quests, and participating in chat games or quizzes. To see your active quests, type
!crqin-game or visit your linked account on /account. All commands related to credits can be seen by using!crhelpin-game. - Warning: Credits earned on HGMServers are for use only on HGMServers. They have no real-world monetary value, cannot be traded for money, and are not transferable to other communities or platforms.
Demos
Once you have downloaded the .zip file containing the .demo and matching .json file, follow these steps:
- Navigate to the T6 storage folder:
You can copy and paste this path into your File Explorer's address bar. The
AppDatafolder may be hidden by default.C:\Users\*YOUR USER*\AppData\Local\Plutonium\storage\t6 - Create a 'demos' folder:
Inside the
t6folder, create a new folder nameddemosif it doesn't already exist. - Extract the files:
Extract both the
.demoand.jsonfiles from the downloaded zip directly into this newdemosfolder. - Launch the game and watch the demo:
a. Load T6 Multiplayer and go Online.
b. Navigate to the Theater option.
c. You should see your demo listed. Select it and press Start Film.
- Navigate to the T6 storage folder:
You can now view T5 (Black Ops 1) demos manually using an in-game console command. Follow these steps:
- Navigate to the T5 storage folder:
Paste this into File Explorer.
AppDatamay be hidden.C:\Users\*YOUR USER*\AppData\Local\Plutonium\storage\t5 - Create a 'demos' folder (if missing):
Inside
t5, create a folder nameddemos. - Place the demo file:
Drop the downloaded
.demofile into thedemosfolder. (No.jsonis required for T5.) - Play the demo in-game:
a. Launch T5 Multiplayer and go Online.
b. Open the console (usually the~key).
c. Type:/demo_play <name>(without the.demoextension).
For example, if the file isfinalclutch.demo, use/demo_play finalclutch.
- Navigate to the T5 storage folder:
T4 demos are per-player POV recordings — each player in a match gets their own
.dm_6file. There's no in-game theater UI, so you load and control playback from the console.- Navigate to the T4 demos folder:
Paste this into File Explorer.
AppDatamay be hidden.C:\Users\*YOUR USER*\AppData\Local\Plutonium\storage\t4\players\demos - Place the demo file:
Drop the downloaded
.dm_6file straight into thedemosfolder. Keep the full filename, including the.dm_6extension. - Play the demo in-game:
a. Launch T4 (World at War) Multiplayer and go Online.
b. Open the console (usually the~key).
c. Typedemofollowed by the full filename, for example:demo autodemosv_1781551072_HGM_222290_tdm_mp_asylum.dm_6 - Control playback (console or key binds):
There's no on-screen scrub bar, so use these commands (or
bindthem to keys):cl_pauseDemo— pause / resume.cl_jumpDemoTime <ms>— skip forward, in milliseconds (e.g.cl_jumpDemoTime 30000jumps 30 seconds ahead).weapnext/weapprev— toggle third-person view.cg_ufo/cg_noclip— free-roam camera (use together with third person).timescale <rate>— playback speed (timescale 0.5= half speed,timescale 2= double).
Tip: bind keys for smoother control, e.g.
bind p "cl_pauseDemo"andbind o "cl_jumpDemoTime 5000".- Navigate to the T4 demos folder:
- Demos are automatically deleted after 3 days. This policy is necessary to conserve server disk space and to keep the demo list fresh and manageable. To give you an idea of the volume, our servers can generate over 5,000 demos in that short time!
Features & Perks
- Credits come from our plugin "Credify". You can gamble, gift, or shop with them in supported games. Use !crhelp in-game to see all commands. You earn credits by killing real players.
- VIP gives you perks like Vote Map, Vote Skip, Vote Ban, special ranks in-game and on Discord, and future bonuses on upcoming servers. It also helps keep the servers running.
- Go to hgmserve.rs/vip, connect your Discord, and choose your payment method. After donating, your perks are automatically applied.
Support & Reports
- You can send an application to Staff Application.
- Use the !rep command followed by their name and reason. If they leave or no staff respond in time, record and report it in the Discord's report-a-cheater channel.
- Appeal your ban in the Discord's ban-appeals channel.
Game Clients
- Download the CoD4x Client Files. Note: You must own the game on Steam.
- Join their Discord for full instructions. You must own the game on Steam.
- Visit Plutonium for guides. You must own the game on Steam.
- Check out AlterWare — they're the developers behind those clients.
- Check out IW4x — they're the developers behind this client.
- Download T7x.exe and place it in your game folder. You must own the game on Steam.
Server Browser
- Yes! Visit GameServe.rs — a modern game server browser built by HGM. It supports 20+ Call of Duty games across IW4x, Plutonium, AlterWare, Aurora, Horizon, CoD4x & cod.pm.
- GameServe.rs supports 20+ games including COD1-4, MW2/3, WaW, BO1-3, Ghosts, AW, IW, MWR & H2M. It covers all major platforms: IW4x, Plutonium, AlterWare, Aurora, Horizon, CoD4x & cod.pm.
- Yes! GameServe.rs provides a public API for developers to access server data, player counts, and statistics programmatically.
- Yes, GameServe.rs features real-time server statistics with historical graphs and trend analysis, so you can see player counts over time and find the best times to play.
Misc
- Yes. Just visit our IW4MAdmin Webfront — the homepage shows all servers, player counts, and who's online.
- No, we only host servers. For help hosting your own, join the official Discord of the client you want to use.
- We do not support pirated versions of games. It's also best to contact the official client Discord for help.