FAQ

Connectivity & Accounts

It says I'm kicked but I'm not using a VPN

We use a custom VPN detection API that goes beyond the default system. If you're not using a VPN but still get kicked, it might be due to proxies, mobile data, or flagged ISP ranges. This helps us prevent cheaters from ban evasion.

How can I sign up for an account on the site?

Click My Account on the top right of hgmserve.rs. You'll need an email and password. Once you log in, you can link your in-game accounts and view your stats.

How do I link my game account to my profile?

After logging in, go to My Account. Click Generate Link Code for your game, then type !link [code] in in-game chat to link your account.

Minecraft

How do I join the Minecraft server?

Add play.hgmserve.rs as a server in your client and connect. That is the only address you need, and it is the same one for every mode on the network.

Does it work on Bedrock, or is it Java only?

Both. Java Edition connects straight to play.hgmserve.rs. Bedrock Edition uses the same address through Floodgate, so you can play from Windows, a phone, a tablet or a console without owning the Java version, and you end up on the same servers as everyone else.

What game modes are there?

Four: Hub, Prison, Skyblock and SMP. SMP is the survival world, which you will also see written as "survival" in a few places.

Where is the Minecraft store?

On this site, at /store. You pay here, and what you buy is delivered to your Minecraft account in game. The terms that apply are the ones published on hgmserve.rs: Terms of Service, Privacy Policy and Refund Policy.

How do I link my Minecraft account to my HGMServers profile?

Join play.hgmserve.rs and type /link in chat. The server replies with an eight-character code. Go to My Account on this site and enter that code. The code lasts 10 minutes and works once, so ask for a new one if you are too slow or you use it by mistake. The site never asks for your Mojang or Microsoft password, and it never will: the whole point of the code is that you prove it is you from inside the game instead.

Is the Minecraft server run by Mojang?

No. HGMServers is not an official Minecraft service and is not approved by or associated with Mojang or Microsoft. We rent the machines and run the servers ourselves.

Gambling, Credit Shop & Credits

How do I link an account to use Gambling and Credit Shop features?

Make an account on /account. Once logged in, go to /account/me. You'll see tabs for each supported game. Select the game you want to link, click Generate Link Code, and enter the code in-game using the command !link [code]. Once linked, refresh your page to sync stats. You can then visit /credits/gamble, pick a game, and select from your linked accounts using the dropdown menu.

How does the Credit Shop work?

Go to /credits/shop to see items available for purchase with your credits. Select the game account you want to spend credits from and click Buy on any item. Purchases are logged and shown in your history.

How do I buy a Discord role from the shop?

To ensure the Discord role is granted to the correct account, visit /account and click Edit Profile. Sync your Discord profile picture to link your Discord ID to your HGMServers account. This is required before purchasing any Discord roles in the Credit Shop.

How can I earn credits and track quests?

Credits are earned in-game by getting kills, completing quests, and participating in chat games or quizzes. To see your active quests, type !crq in-game or visit your linked account on /account. All commands related to credits can be seen by using !crhelp in-game.

Are credits tradable or have real value?

Warning: Credits earned on HGMServers are for use only on HGMServers. They have no real-world monetary value, cannot be traded for money, and are not transferable to other communities or platforms.

Demos

How do I watch T6 (Black Ops 2) demos on Plutonium?

Once you have downloaded the .zip file containing the .demo and matching .json file, follow these steps:

  1. Navigate to the T6 storage folder:

    You can copy and paste this path into your File Explorer's address bar. The AppData folder may be hidden by default.

    C:\Users\*YOUR USER*\AppData\Local\Plutonium\storage\t6
  2. Create a 'demos' folder:

    Inside the t6 folder, create a new folder named demos if it doesn't already exist.

  3. Extract the files:

    Extract both the .demo and .json files from the downloaded zip directly into this new demos folder.

  4. Launch the game and watch the demo:

    a. Load T6 Multiplayer and go Online.
    b. Navigate to the Theater option.
    c. You should see your demo listed. Select it and press Start Film.

How do I watch T5 (Black Ops 1) demos?

You can now view T5 (Black Ops 1) demos manually using an in-game console command. Follow these steps:

  1. Navigate to the T5 storage folder:

    Paste this into File Explorer. AppData may be hidden.

    C:\Users\*YOUR USER*\AppData\Local\Plutonium\storage\t5
  2. Create a 'demos' folder (if missing):

    Inside t5, create a folder named demos.

  3. Place the demo file:

    Drop the downloaded .demo file into the demos folder. (No .json is required for T5.)

  4. Play the demo in-game:

    a. Launch T5 Multiplayer and go Online.
    b. Open the console (usually the ~ key).
    c. Type: /demo_play <name> (without the .demo extension).
    For example, if the file is finalclutch.demo, use /demo_play finalclutch.

How do I watch T4 (World at War) demos?

T4 demos are per-player POV recordings — each player in a match gets their own .dm_6 file. There's no in-game theater UI, so you load and control playback from the console.

  1. Navigate to the T4 demos folder:

    Paste this into File Explorer. AppData may be hidden.

    C:\Users\*YOUR USER*\AppData\Local\Plutonium\storage\t4\players\demos
  2. Place the demo file:

    Drop the downloaded .dm_6 file straight into the demos folder. Keep the full filename, including the .dm_6 extension.

  3. Play the demo in-game:

    a. Launch T4 (World at War) Multiplayer and go Online.
    b. Open the console (usually the ~ key).
    c. Type demo followed by the full filename, for example:

    demo autodemosv_1781551072_HGM_222290_tdm_mp_asylum.dm_6
  4. Control playback (console or key binds):

    There's no on-screen scrub bar, so use these commands (or bind them to keys):

    • cl_pauseDemo — pause / resume.
    • cl_jumpDemoTime <ms> — skip forward, in milliseconds (e.g. cl_jumpDemoTime 30000 jumps 30 seconds ahead).
    • weapnext / weapprev — toggle third-person view.
    • cg_ufo / cg_noclip — free-roam camera (use together with third person).
    • timescale <rate> — playback speed (timescale 0.5 = half speed, timescale 2 = double).

Tip: bind keys for smoother control, e.g. bind p "cl_pauseDemo" and bind o "cl_jumpDemoTime 5000".

How do I watch IW4x (Modern Warfare 2) demos?

IW4x demos are per-player POV recordings — each player in a match gets their own .dm_13 file, so one match may have several points of view to choose from on the demos page.

You need both files. The download is a .zip containing a .dm_13 and a matching .dm_13.json. The .json holds the map, gametype, player and length for that recording, so keep the pair together.

  1. Open your MW2 game folder:

    The folder IW4x is installed in — the one containing iw4mp.exe and main/. It is wherever you installed Modern Warfare 2 (2009), for example:

    C:\Program Files (x86)\Steam\steamapps\common\Call of Duty Modern Warfare 2
  2. Create the demos folder:

    Inside that folder, create userraw\demos if it does not already exist:

    ...\Call of Duty Modern Warfare 2\userraw\demos
  3. Extract both files:

    Extract the .dm_13 and the .dm_13.json from the zip straight into userraw\demos. Keep the filenames exactly as they are — the two are paired by name.

  4. Play the demo in-game:

    a. Launch IW4x.
    b. Open the console (usually the ~ key).
    c. Type /demo followed by the demo name, for example:

    /demo auto_war_mp_terminal_GHGM_1788272927

    If it does not start, try again with the full filename including the .dm_13 extension.

Why are demos deleted after 3 days?

Demos are automatically deleted after 3 days. This policy is necessary to conserve server disk space and to keep the demo list fresh and manageable. To give you an idea of the volume, our servers can generate over 5,000 demos in that short time!

Features & Perks

What purpose do the $1000 credits serve when I join and it says I have x credits?

Credits come from our plugin "Credify". You can gamble, gift, or shop with them in supported games. Use !crhelp in-game to see all commands. You earn credits by killing real players.

What benefits does becoming a VIP entail?

VIP gives you perks like Vote Map, Vote Skip, Vote Ban, special ranks in-game and on Discord, and future bonuses on upcoming servers. It also helps keep the servers running.

How do I become a VIP or donate?

Go to hgmserve.rs/vip, connect your Discord, and choose your payment method. After donating, your perks are automatically applied.

Support & Reports

How can I apply for a staff position?

You can send an application to Staff Application.

What should I do if there's a cheater in my game?

Use the !rep command followed by their name and reason. If they leave or no staff respond in time, record and report it in the Discord's report-a-cheater channel.

What can I do if I've been wrongly banned?

Appeal your ban in the Discord's ban-appeals channel.

Game Clients

How do I play CoD4x?

Download the CoD4x Client Files. Note: You must own the game on Steam.

How can I play H1-MOD?

Join their Discord for full instructions. You must own the game on Steam.

How can I play Plutonium?

Visit Plutonium for guides. You must own the game on Steam.

How can I play IW6-Mod & S1-Mod?

Check out AlterWare — they're the developers behind those clients.

How can I play IW4x?

Check out IW4x — they're the developers behind this client.

How can I play T7/BOIII?

Download T7x.exe and place it in your game folder. You must own the game on Steam.

Server Browser

Is there a way to browse all Call of Duty servers?

Yes! Visit GameServe.rs — a modern game server browser built by HGM. It supports 20+ Call of Duty games across IW4x, Plutonium, AlterWare, Aurora, Horizon, CoD4x & cod.pm.

What games does GameServe.rs support?

GameServe.rs supports 20+ games including COD1-4, MW2/3, WaW, BO1-3, Ghosts, AW, IW, MWR & H2M. It covers all major platforms: IW4x, Plutonium, AlterWare, Aurora, Horizon, CoD4x & cod.pm.

Does GameServe.rs have an API?

Yes! GameServe.rs provides a public API for developers to access server data, player counts, and statistics programmatically.

Can I see historical stats and trends on GameServe.rs?

Yes, GameServe.rs features real-time server statistics with historical graphs and trend analysis, so you can see player counts over time and find the best times to play.

Misc

Is there a method to check the number of players on certain clients?

Yes. Just visit our IW4MAdmin Webfront — the homepage shows all servers, player counts, and who's online.

Can you assist me in setting up a server?

No, we only host servers. For help hosting your own, join the official Discord of the client you want to use.

I don't own a game on Steam, but I need help.

We do not support pirated versions of games. It's also best to contact the official client Discord for help.